idelucas
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Helpdesk: configure emails sent to final user and asignee
Hi, I'm testing the service in order to check if it meets the needs our company has. Is there a way to configure the emails sent to the final user? I would like to choose when to notify the user of status changes or just notify resolved/closed status, not every single modification made in the ticket. Also, there's a way the asignee doesn't recieve the emails of the changes made? Thank you for any clarification on this topic.Solved1.1KViews0likes1Comment