Daniel_M
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Re: Few API related questions/requests
Hello GlennD If GoToResolve is replacing GoToAssist, when will support end for GoToAssist and will we be forced to migrate to GoToResolve? Seems like there's a lot of API functionality missing in the existing GoToAssist that should have been included from the beginning. Thank you.1.5KViews0likes1CommentFew API related questions/requests
I have a few API related questions about GoToAssist Service Desk. I am wondering why it is currently not possible to use APIs to delete Customers from the system. I can create and updated them but deletion doesn't seem to be available. I am also not able to use the Incident API when creating/updating tickets to include custom fields. I would also like to be able to use APIs to create service desk users and assign them specific portal access. Similar to how I can use APIs to create customer accounts and assign them service portals where they're able to raise incident requests to. i would like to be able to automate the creation and assignment of technicians to their appropriate service desk. I was told from support that I should submit feature requests through the community forums and that they might be looked at. So I am posting them here. Hopefully these will eventually be supported. Thank you.1.5KViews0likes3Comments