Forum Discussion

Daniel_M's avatar
Daniel_M
New Contributor
3 years ago

Few API related questions/requests

I have a few API related questions about GoToAssist Service Desk.

I am wondering why it is currently not possible to use APIs to delete Customers from the system. I can create and updated them but deletion doesn't seem to be available.

 

I am also not able to use the Incident API when creating/updating tickets to include custom fields.

 

I would also like to be able to use APIs to create service desk users and assign them specific portal access. Similar to how I can use APIs to create customer accounts and assign them service portals where they're able to raise incident requests to. i would like to be able to automate the creation and assignment of technicians to their appropriate service desk.

 

I was told from support that I should submit feature requests through the community forums and that they might be looked at. So I am posting them here. 

 

Hopefully these will eventually be supported.

 

Thank you.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Daniel_M,

     

    We are currently developing GoTo Resolve as the successor for our GoToAssist and Rescue services. GoTo Resolve has its own ticketing service being built-in so I doubt there will be any new features added to the existing Service Desk API. I will share this feedback with the GoTo Resolve team.

     

    • Daniel_M's avatar
      Daniel_M
      New Contributor
      3 years ago

      Hello GlennD 

      If GoToResolve is replacing GoToAssist, when will support end for GoToAssist and will we be forced to migrate to GoToResolve? Seems like there's a lot of API functionality missing in the existing GoToAssist that should have been included from the beginning.

       

      Thank you.

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        There is no planned migration date currently. Not to worry, our main focus is on feature parity and developing GoTo Resolve to a state where migration is easy and a logical step for customers. Ticket reporting in GoTo Resolve will initially be a manual CSV export, but the team has already reviewed your feedback and think it would be a good next step.