Robert_Hess
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Joined 3 years ago
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Re: Local Webm recording Isn't recording the screen share, just audio
No, it definitely records the shared screen or application of everyone who shares in a session, because where is the point otherwise ... I actually just verified this with two of my systems. The only special thing is about webcam recording, as you already found out. Webcams are only in the cloud recording. But screenshare and audio should be in both, local and cloud recording. So, what I could imagine is that the other person was not sharing their screen, but a pre-recorded video via Video sharing? If the other party was definitely using screen or application sharing,I would suggest reaching out to our support with the problem and ask them to escalate to our engineering (you may quote me). This sounds like something we need to look into. They would need the session ID and time, and if you can share it, also the failed recording. And if its feasible, getting the log files form both systems (organizer & presenter) would be perfect -> https://support.goto.com/connect/help/how-do-i-collect-logs204Views0likes0CommentsRe: Network ports for GotoWebinar WebApp
To chime in here, port 3478 TCP/UDP is used by the new GoTo App or the browser based versions of GoTo for Turn server connections. However, there is a fallback to port 443 TCP, in case 3478 TCP is blocked. So its not mandatory. We will make sure the main config page gets updated. The use of the various ports in the context of the new GoTo App is described in detail here (incl. Port 3478): https://support.goto.com/meeting/help/minimal-firewall-settings-for-the-goto-app This page also details the subnets for which this port is used and lists the minumum requirements for various setups, which are much fewer than listed on the overall firewall page. Please be aware that GoToWebinar currently for must customers still runs on the legacy version, which would use TURN server and Port 3478 only for the Web clients, but not for the Organizer app.1.2KViews2likes1Comment