MWQ
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Microsoft Teams Integration Not Working with GoTo Resolve
I am having issues with integrating Microsoft Teams with GoTo Resolve. I have followed all the online instructions, but it is still not working. When using the GoTo Resolve App in Microsoft Teams, I get the error message: "Uh! Oh! Unreachable Destination. Here is a resolution: Currently the application works best on Microsoft Teams application. Try using it in Teams application" I am using the Microsoft Teams application. In the Teams chat, I tried to associate the Helpdesk Service to the Channel. I select the service and after I submit it, I get the error message: "The bot encountered an error or bug. Please contact an administrator." I am unable to get past this stage. Has anyone seen this issue before? Thanks.1KViews0likes3Comments