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SDenis_2
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Joined 4 years ago
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Re: Admin Portal does not work in Microsoft Edge
We use this address: https://authentication.logmeininc.com/login?service=https%3A%2F%2Fauthentication.logmeininc.com%2Foauth%2Fapprove%3Fclient_id%3Ddc09563b-c2f3-4156-8d5c-4747b8bdf2ad%26response_type%3Dtoken%26redirect_uri%3Dhttps%253A%252F%252Fdashboard.gotowebinar.com%252Fauthenticate.html%26state%3D%257B%2522path%2522%253A%2522https%253A%252F%252Fdashboard.gotowebinar.com%252F%2522%257D%26login_theme%3Dg2w&theme=g2w. The site is working fine so far today. I have been in and our of the site several times this morning approving registrants for our upcoming webinar.93Views1like1CommentRe: Admin Portal does not work in Microsoft Edge
I just experienced the same exact error when I tried to sign into my account using Google Chrome as well. I got the same issue. I called in a ticket (21218788), and they advised me to try Edge (can't use that), so I opened it in my Firefox browser, and I was able to access my account.63Views0likes3CommentsRe: Character limit increase for polling questions.
I saw that we are supposed to vote on this idea. I cannot say that I am a bit confused by this idea. I am fairly certain that a major portion of your clients would like to be able to use more space for questions and answers in the polling. That said, I am 100% in favor of this upgrade. My vote is a definitive yes.229Views0likes0CommentsRe: Co-organizer sound randomly stops working
Thank you for your response. When we started our practice run the other day, we were talking before we launched the recording. At one point, I was not able to hear her, as in mid-sentence, she went dead. I called her name a couple of times, and she was able to tell me through the chat feature that she could hear me. She immediately told me that she would log off and log back on to see if it would resolve the issue. I had to do the same, as she still wasn't audible when she logged back in. Once I logged off and then back on, it resolved the issue. Both the moderator and I work from home full-time. My moderator has an Ethernet cable, has tested the speed, and has also experienced some word stretching in her audio. I have fiber optics and push around 800 on my speed. I have not experienced this issue in the 20+ years that I have been conducting virtual sessions.359Views0likes1CommentCo-organizer sound randomly stops working
During a recent dry run, we experienced a drop in my moderator's (also a co-organizer) audio. We each have to log off individually and log back on before the audio issue is resolved. Additionally, we are hearing a reverb (stretching out the words from time to time) in the audio. Please contact me so I can triage this issue before my webinar next week.402Views0likes3CommentsRegistration notification mail
I used to receive emails when a participant submitted a registration request, and suddenly I no longer receive a notification. My company uses a third party IT and I have checked in my Outlook folders for the emails, and found nothing in my SPAM folder. I then checked in our quarantine folder (from our third party vendor), and there weren't any registration emails in that folder from registrants. Please let me know if there is something else that I can check or change to enable me to receive the registration emails again. I am checking the dashboard every 5–10 minutes to ensure that I do not miss any notifications.Solved449Views0likes2CommentsRe: Character limit increase for polling questions.
kate G, This is awesome news! This shows us (the end user community) that we do have a voice and can be the voice of change. We look forward to the update and hope that, (as stated earlier, we will see a 250 character limit as the new threshold!1.1KViews0likes0CommentsRe: Reminder Notifications
KateG, Thank you for the response. I had to try it a couple of times, but I finally got the toggle to stay in the "On" position. I have checked it several times since this morning, and it seems to be working fine now. I am not sure what I did to get it to stay in the on position, but it worked, so it appears to be working fine. Thank you again for the assistance.677Views1like0CommentsRe: How long does GoTo keep the Webinar Analytics on file?
I was able to figure out how to change the date range to pull more historical data. I love the GoTo Community, as it allows the user community to ask questions that pertain to our needs and provide even better solutions to the issues. Thanks, GoTo!547Views1like0Comments