SBrown42
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Re: Offline devices that are on the network
We get this issue all the time, on multiple sites. The only workaround we have found (apart from rebooting the device), is to connect to another device on the network and then use Local Services on the connected device to access the Services on the device that is reporting as being off-line and restarting the GoToResolve service. This seems to work around 99% of the time (only applies to Windows devices though).73Views1like0CommentsRe: Unattended access connecting into RDP sessions on Windows Server instead of to the console
If it is the 'intended behaviour' does that mean it hasn't been working properly for the last two years by connecting to the Admin session?? Logically you would want to connect to the Admin session and then use the Windows system to shadow the relevant RDP session.326Views0likes0CommentsRe: Unattended agent not correctly reinstalling
Glenn, As so many users are getting this issue, would it be possible for the script to be made accessible so that we can download it without having to request it? We have had this issue on a number of sites and have ended up having to connect to another system on the customer site, then using RDP to access the machine with the issue to clean up the GTR install and then re-installing GTR.468Views0likes3Comments