cvillard1
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Re: 11/30/22 Security Incident
There are sort of two bigger contenders that meet the security requirements we need/require (SOC 2 Audit and HIPAA Compliant) and that is TeamViewer and Splashtop. There are some others, one including a SolarWinds product, however we wont use any other SolarWinds products or services. The others are smaller, more basic. We will be demoing TeamViewer and Splashtop pretty quick if we do not hear anything new over the next week. We want to give a chance for a fleshed out response from GoTo/LastPass, but pretty soon we will need to move forward.2.7KViews0likes0CommentsRe: 11/30/22 Security Incident
Well I ended up speaking with a manager and, to be fair, their hands are tied by higher ups no doubt. This is a tricky situation and said they would pass along my feedback. I get that they can only provide what they have the ability to provide. Don't get me wrong though, I am getting quotes from other services like TeamViewer/SplashTop/etc because I have a business I need to keep running and the longer no info is available stating the services are indeed safe, the more confidence degrades.2.6KViews1like14CommentsRe: 11/30/22 Security Incident
So they could not really offer much in the way of any news or anything different than what was posted in the article. I had requested a letter stating that the services were safe to use on company letter head but they were not able to provide that to me. Unfortunately when I talked to them about cancelling services and going with someone else, they said they were not offering refunds at this time.2.6KViews0likes16CommentsRe: 11/30/22 Security Incident
Still no news? Man, its been like 3 weeks and not a peep officially that services were NOT affected. We still have our services shut down because we cannot determine anything from the initial response. I have since talked with Customer Care its crazy to me that no update has been given to the terrible initial communication.2.6KViews0likes20Comments