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HappyHippo
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Joined 3 years ago
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Restricting access based on client IP address
Hi, How can we add 'allow-listed IP's/subnets' to all hosts? I thought this would have been an option within 'Host Preferences' but I cannot find anything in there. At the moment it looks like this IP restriction must be set on each client, which becomes an issue with scale. Could you please confirm if it is possible to do this via the Central Console? We would like to deploy this to all 'hosts'. Client side has the option: LMI Rescue documentation seems to have it, but not Central? https://support.logmein.com/rescue/help/how-to-restrict-access-based-on-ip-address-rescue-ac-c-resc-ac-settings-ip-restrict#:~:text=Use%20the%20IP%20Restriction%20feature%20to%20grant%20or,all%20LogMeIn%20Rescue%20components%20from%20any%20IP%20address. Thanks(no subject)
Hi Kate, Thank you for your response. Unfortunately we would also need this to be automatic for future host deployments. It seems that there's some great features within Rescue that should naturally be in Central. The separation of admin and technician, restricting IP access to the console and hosts etc.. it would all prove extremely useful for your customers, I am sure. Would it be possible to submit a feature request for the IP access restriction to be added to Central, as implemented within Rescue? Thanks,Central - Updates --> Windows Filter Issue
Hi, Over the last few years we have dealt with this bug, but with our asset base growing, we would like to see this resolved please. When opening the 'Windows Updates' section, if you try and apply a filter, it completely breaks the page, none of the machines below render/show within the page. Reproduce issue: 1. Click 'Updates --> Windows' 2. Apply a filter 3. Scroll down and it's broken (with console errors) 4. Scrolling down shows no machines being shown (see the scroll bar) Could we please ask the dev team to take a look? ThanksImprove audit events
Hi, As part of ISO27001 the logging, monitoring and alerts of failed authentication attempts should be made available for auditing. LogMeIn allows you to view your own logins, including failed logins, and even sends an alert to your email address, however, as part of reviews, we cannot see other users failed login attempts. Could you please implement a change: As an 'admin', view all user LMI account login failures within the reports section, showing username, email, time and date, IP address. Send email alert on configured threshold to specified email (for example, more than 2 failed logins within 5 minutes, generate email with details). Thanks,Report section to included device names that have been renamed or deleted
The reports available within Central are great but really do not seem to provide enough information. When a device is deleted, LMI deletes all information relating to this device, why is this? Can we not keep this in the audit trail and set a retention period on the auditing logs? The report section should include device names that have been renamed or deleted, by which user and IP address. At present, it's becoming hard to track down these actions. Are there any workarounds I am not aware of to find this info? We would also find it beneficial for LMI to incorporate a deletion confirmation process: When user 'X' deletes a device or group, it should go into a 'pending deletion'. These should then be accepted or declined by another user with relevant permissions, let's say user 'Y'.This will then be added to an audit table of deletion user, device name, IP of user X and Y. Thank you.Windows update repository
The current LMI Windows update feature has it's flaws and reports incorrectly. The Windows update page on LMI Central reports the device as green with 0 pending updates. However, this also happens when the devices has not received any updates, for example with a fresh install and there's connectivity issues to the Windows update service. This results in incorrect details within the Windows update page. Can LogMeIn please use a Windows update repository or similar where it will compare what KB patches and current updates are installed and compare those to a baseline? Relying on the LMI Windows update facility currently does not fill confidence in the patch level of the operating systems. We are now performing this manually but this is the number one feature as to why we use LMI. Thank you.Expansion on information in LMI Client App
Can we add further computer details within the LMI Client application? The LMI Central portal shows a lot of information, but the users on our side generally use the LMI Client application. Can we implement further information into the app, next to the device name, such as: Last online Note Operating System Anti-virus version Having these options available to the end user will make our users lives easier.Antivirus - Manage Section Bug
Hi, When accessing the Antivirus - Manage section, if you choose 'Custom View', go into a device, make changes, and then come back to the Manage section, the 'Custom View' is selected, but the view is not active, it defaults back to the 'Default View. Happens in all web browsers. This is a small issue but could definitely be improved and hopefully fixed quite easily. Thanks
