DKArctur
New Contributor
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: GoTo Resolve desktop app on MacOS does not open
I figured it out. The Mac OS Intel download link from this webpage fails to load properly after installation. But the Download Agent Desktop Console option in the Profile menu of the browser-based Admin Console downloads a different file "GoTo Resolve Desktop Console.app" which works as expected. Problem solved. GoTo should fix that issue with the first download method I tried from their website.2.9KViews1like1CommentGoTo Resolve desktop app on MacOS does not open
I've just created a GoTo Resolve account, added devices, and downloaded the desktop app for Windows and Mac. The Windows app works fine, but the Mac app will not finish loading. It shows I'm signed in, but then just hangs with a blank app frame and the pulsing GoTo logo in the middle. I've tried redownloading, uninstalling and reinstalling, rebooting between attempts, but with no change in results. I'm running Mac OS Ventura 13.0.1 on a MacBook Pro with Intel cpu, 32gb RAM, plenty of hard drive space. Tech support seems puzzled about it. Any help? I can let go of the desktop app since Resolve will work from a browser, but???Solved3KViews0likes2Comments