DavidHouser
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Joined 3 years ago
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GoToResolve File Transfer 'hangs', has 0KB size on customer server
Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a size of 0KB and cannot be used for anything. We're able to use the File Manager on Unattended Devices with no issues. This happens on both the Web and Desktop apps. Any ideas why this might be happening? Thanks,1.2KViews1like5Comments