Erikadadams
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Joined 2 years ago
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Offline devices that are on the network
We have many managed devices that are reporting offline but they are connected and online in our network. One of the devices is mine. I am not sure why this is happening or how to resolve. We need this resolved immediately. Does anyone now how to resolve?78Views0likes2CommentsRe: Can you create subcategories
This is not what I am looking for. I have worked with other help desk software and the main categories would be listed like- Incident, Request, Break, Outage, etc and then the user could select a sub-category with more detail( hardware, software, login, etc. This is very helpful and I hope that this will be available soon.1.3KViews0likes1Comment