alexnuno
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Joined 2 years ago
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Error: Something Bad happened?
I'm having trouble configuring a desk phone and assigning an extension to a new user... I know the phone can get to the internet, and they are all on a dedicated VLAN, but the admin console shows the phone as unavailable, with error messages happening sporadically. It was able to connect and sync once, and never again from there. I am factory resetting the phone now. As for the assignment of an extension I get a message that the request is malformed... tried on Edge, Safari, and on a Mac and Windows. Same issue. Anyone know if there is a fix? Not much info to go off of based on the error message... Or is this on the GoTo side? It's kinda driving me nuts.Re: Real-Time Talk Time Inaccuracies in Call Queues?
HI Glenn! The "Talk Time" In accuracy seems to happen only in the Agent view. I have not been able to replicate the issue in the supervisor view. However, I do think that the supervisor Analytics tend to be off. User 1 confirmed that the data pulled from supervisor view looked inaccurate to how the day went, and I confirmed that the data did not match up with data pulled from the admin Reports function, but there are many details I would have to take a look at to confirm specifics and be able to provide examples. Since we only use admin reports, this is irrelevant to us. Thanks again Glenn!Real-Time Talk Time Inaccuracies in Call Queues?
Hi there! Just wanted to see if this is a known bug/issue. Sorry to be a problem child :^) Two users have noticed inaccuracies in how the live call queue talk metrics are shown. User 1: His "Talk Time" Metric remains at0:00 until he is no longer in a call, at which point the timer starts counting until he picks up another call. It then resets to 0:00 upon picking up the other call. This is the case in his client view for other users in the same queue, their time stays at 0:00 until they are not in a call. At first, I thought maybe this was by "design" to see who has been available and for how long, until I got to the second user. User 2: Same idea, but his live metrics don't start counting at all either way.When he would hop on a call, his timer would bold and stay at 0:00, and then unbold, and still remain at 0:00 when off the call. Platform: Windows - Up to date Softphone - Up to date Steps: View live Queue activity as an assigned user. Encounters: Today is the first I hear of this issue. 2 users affected so far. I'm having them both just restart their desktops whenever they have the time in case a restart fixes it, but I figured it's a bug worth mentioning. It may be a small detail in the grand scheme of things, but it's a useful one.
