taylorm
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Call Center Reports - busiest time of day
Hi all, I am a call center manager trying to look deeper into our call queue report data. Recently I've been looking at reports at the monthly level, and my current goal is to figure out what our busiest times of day are on different days of the week. Has anyone found a way to export these summaries and details with information from my timezone? To my understanding, it is downloading only with UTC times attached to it currently. And is there a way to easily export hourly data, without manually marking it up in the queue caller details excel file? When you look into the analytics overview one day at a time, it shows you the Total Calls Over Time in an hourly format so that you can see how many calls happened in different hours. Is there a way to export this data, whether that is one day at a time or on a larger scale (e.g. Mondays in March, Tuesdays in April, etc)? Thanks in advance for any pointers 🙂Solved889Views0likes1Comment