Austen2
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New User's login never reaches the GoTo homepage
I used the admin portal to create a new user in GoTo. I selected the appropriate role and registered her email. When she tries to login, it allows her too, or it doesn't say that she's entered the wrong credentials. The GoTo logo comes up. It's in the center of the webpage "pulsing", getting slightly smaller then larger, but that's it. It stays that way for upwards of 10 minutes. Any recommendations?Solved722Views0likes1CommentCustomers not reaching automated assistant with confirmed correct number?
We've had a few layoffs and I'm taking the additional responsibility of trying to understand the Admin side of GoTo. My question stems from a claim from a customer on Saturday that they tried to contact my team, while my team was confirmed to be "Ready", and the call never connected. The automated system never recognized the customer enough to "abandon" the call either. No record or recording of the call anywhere. I spoke with the customer, he listed the correct number, but claims that it disconnected without any greeting or options. Anyone have any pointers or articles I can reference to troubleshoot? There were two customers on Saturday that supposedly had the same issue, separated by hours though. In between their issues, we took a few successfully connected calls.Solved668Views0likes1Comment