Sufiyaaan
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Joined 3 years ago
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Re: 🎁 End of year giveaway
For us the best feature launched this year was the Multi Agent Remote sessions We have had situations where L1 support agents needed help from Escalation team and using this feature, our escalation team could remote into the same machine where L1 person was helping the user and they could resolve the issue quicker and also teach the agent at same time. Also, the Automation. AI generated Powershell scripts helps us creating the scripts in effecient manner and we can schedule the powershell scripts to run on end user's machine without having to monitor in real time.2KViews3likes0CommentsDevice stuck on "In session"
So, I was working on a device and had to restart it. Once I restarted, it got stuck in to "In session". Now I cannot use it because its stuck and I cannot even connect to "Remote terminal" to restart it using CMD. I cannot physically go to that device to unplug it from power source. Is there any other way to restart it through GoTo Resolve?Solved5.8KViews0likes12Comments