WentFrom
New Contributor
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: How do I cancel my subscription?
Thank you for the ticket GlennD, I hope this gets solved in time. I cannot help it if your system does not register how long customers are on hold actually. That might even leave a false impression with your company concerning service levels. Furthermore, I have never gotten to an option to Email Support. The pages I can access keep sending me around from the FAQs to the page where a ticket and phone number are provided, and back. If I am overlooking this option it appears to be well hidden. The addition of the 'Solved' box to the first post in this thread is misleading by the way. It just points to 'contact support' and that is exactly what does not work for those complaining here. I rarely am this blunt about any company but this has been very frustrating and judging by this thread, my experience applies to a great many clients.3.8KViews0likes3CommentsRe: How do I cancel my subscription?
Same experience. Something is seriously wrong at JoinMe/LogMeIn/GoTo, to put it mildly. On hold for more than an hour with a ticket number solves nothing, they simply do not answer. Not to mention how ridiculous it is not to be able to stop a subscription online that had to be started online. Sent registered cancellation letter to corporate adress and stopped automatic payment by PayPal. Phone records etc. in file to prove anything possible tried to cancel. Should have never subscribed. P.S. No need to start asking me here on behalf of GoTo which numbers we called or similar. Tried everything the Support pages show, everything.3.8KViews0likes5Comments