gokhan1
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Re: GoToAssist V4 Unattended Installer Frequently Failing to Install
Yes, I am using the latest version v4.8.0.1730 in EXE format. The issue is that there aren't any on-screen errors when it fails - the installation simply doesn't complete properly. When successfully installed, the desktop shortcut icon and GoToAssist system tray icon appear as expected. However, when the installation fails, neither of these elements appear. This behavior is similar to what happens when you try to install with no internet connection, but in my case, connectivity isn't the issue. I've also verified that the date and time are correct on all the PCs experiencing this problem. Are there specific logs I can check to identify the cause of these installation failures? Any particular locations or file names I should look for to help diagnose the problem?GoToAssist V4 Unattended Installer Frequently Failing to Install
I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating. I regularly need to download a fresh copy of the EXE installer - sometimes every couple of weeks, other times every couple of days - as it suddenly refuses to install without any error messages. When the installer is working correctly, I can right-click and see the Device Group Info without issues. However, when it fails, there's no indication of what's wrong - the only solution I've found is downloading a new version of the unattended installer, which temporarily resolves the problem. Since I include this installer in my imaging process, this recurring issue is causing significant inconvenience. Has anyone else encountered this problem? Any insights or solutions would be greatly appreciated.Re: GotoAssist V4 unattended installer removes itself
Thank you. After your reply I checked and found acutally my sysprep image had an issue giving the same UID instead of generating a different for each instance. I had to rebuild the image but hey at least it's working now. Thank you again!1.9KViews1like0CommentsGotoAssist V4 unattended installer removes itself
Hello, I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines. The problem is that it keeps removing itself from the device list, and when I check on the PC, I notice that it forgets the Unattended access logins completely. I've attempted to manually create a support session and add the device to our group list, but I still encounter the same issue. After 20-30 minutes, the device disappears from the devices list, and upon restarting, I can only see the 'Enable Unattended Access' option, whereas before, I could see the device name, etc. I've spent five hours on this problem without finding a solution. Additionally, I've added the g2a files to the Windows exclusions list. I have some log files and happy to share this.Solved