ajpriebe
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Re: Client app gives error and then loops
I've looked at the allowlisting article. Even with firewalls turned off, I am getting this error. Was the allowlisting information supposed to be for the client or the host? Regarding debug logs: I used the linked article and turned on debug logs. I still don't see the logs. Is toggling this feature "on" actually just sending logs somewhere? I didn't mention it before, but maybe it's relevant. The computer using the client app is a Mac. The host computer is a PC. Finally, is there a phone number I can call to get help? It seems that there used to be, but now I had the option of the community boards or an email. Thanks again.884Views1like1CommentClient app gives error and then loops
Currently, if we try to log on with the client app, a pop up box says, "Could not connect. Check your internet connection and try again." All computers are online and connected. After dismissing the error, the app seems to fall into an infinite loop. The circle spins and I can't click on anything within the app. I can use the file menu to quit the app. Other than actually being connected, what should I be checking for "internet connection" and why does this error send the app into a tailspin? Last week we could work around it by logging in on a browser and accessing the remote computer that way. I am not sure if password settings got messed up or if it is something else, but that option doesn't work anymore either. Between the initial problem with the app and today, we have been added to another account to access an office computer. I am not sure if being added to another account contributed to the online access problems or not. Thank you.913Views0likes3Comments