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CallCenterMngr

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Joined 2 years ago

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Re: Analytics - Pause Reasons by Agent
I am looking forward to when your Team launches this feature! 🙂 I appreciate everyone loving this idea, and continuing to support this idea!
2 months ago Place GoTo Connect Community Ideas
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Agent Availability Reports
Hi Team! I would LOVE to be able to view detailed reports of agent availability statuses within GoTo. This way I am able to manage who is "abusing" the pause option. For example if an agent asked to use the rest room multiple times a day and disappears for 10+mins each time.
2 years ago Place GoTo Connect Community Ideas
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