Will_BEC
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Joined 11 months ago
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Last Modified Date For Helpdesk Queue
When looking at open tickets, we need to be able to sort the tickets by last modified date. I currently have no way to quickly determine what tickets have been sitting idle in the queue. This would also help to put tickets at the top of the queue that customers have recently replied back on. Knowing when a ticket was last updated is a must have.545Views6likes2Comments