lrz
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Joined 11 months ago
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Outbound Queue
It would be very advantageous to create Outbound Queues so contact users can define the type of call they're making. This would be perfect for reporting for showing how many outbound calls we made of a certain type. Administrator could define call recording per outbound queue type. Administrators could also define caller IDs per outbound queue type. Prior to an outbound call a user could select the outbound queue they want to categorize that call as and the caller ID, call recording, etc would all take place. Metrics like call time, talk time, etc could all be measured281Views0likes1Comment