ContributionsMost RecentMost LikesSolutionsRe: Analytics - Pause Reasons by Agent Hi, this feature is highly expected. Our Foundation has been asked by the Call Center Workers Union to show that specific types of pauses are been met. Re: Analytics - Pause Reasons by Agent Hello! I have the same need. Agents are abusing on pauses. We need a detailed report, by agent, with that information. By the other side, we have to prove to their Union (in Brazil) that the legal pauses are being respected.
