SoMol
New Member
Joined 7 months ago
User Profile
User Widgets
Contributions
Re: Second incoming call alert?
Unfortunately, you should not rely on the advice of customer service. Most of the time they've given me wrong advice as you can see. There's an option in the setting for queue that asks if an active agent should receive a call. The options are never, on personal calls, on all calls. If you select on all calls, it should work as long as your phone has the capability of receiving multiple calls. I'm not an expert, but at least that's how it works in our system660Views0likes0Comments