Michael-MCW
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Joined 9 months ago
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Re: Mac Keyboard Mapping - Again
Shame you guys have just decided to abandoned this product. One more piece of trouble shooting: Using the Mac technician software, after the Windows client needs elevated permissions, which the end user has to enter for me, the keyboard and mouse are permanently disabled for the rest of the session. I have to do a whole new support key and session to regain control--making this really quite useless. This and the issues outlined throughout this thread have gone on now for years. My company is finally cancelling our technician licenses with you.Re: Mac Keyboard Mapping - Again
It's hard for me to believe that there aren't more questions/complaints about this issue. It happens to me EVERY TIME to both PC and Mac remote clients when I remote control them from either PC or Mac (I primarily control from macOS). At first, things seem to work fine, but then suddenly, keys typed are accompanied by a modifier, like CNTRL, SHIFT CMD, etc. My only recourse is to type and copy what I need on my side and paste into the remote side. Sometimes, it'll begin to work properly again in the given session (and will then break again, too). The only thing I "thought" seemed to have an affect was if I was tabbing to the next field I want to type in vs. clicking the mouse in the next field. Clicking the mouse for the next field "seems" to bring the problem on, but not consistently; just more often than not. As I say, this happens at some point in the session, every single time; and has done for years. This happens in GoToAssits Expert AND LogMeIn Central/LogMeIn Desktop Client. It does not happen in Splashtop, in my experience with that product. It's just very hard for me to believe that anyone would have trouble reproducing this problem. It happens with all of my techs across all (hundreds) of our clients. Some real attention to this and a fix would be great. It's VERY annoying to have to resort to copying and pasting to effectively "type" on the remote side. Thanks.