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Kport

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Joined 9 months ago

9 Posts

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Re: Billing Portal
Hi Kate, Yes they did try to call but they didn't input the correct country code. it's Malta so +356. All I need is the invoice by email, payment methods and the date of when it is from and to.
2 months ago Place GoTo Webinar Discussions
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Re: Billing Portal
Please treat this as urgent and take care of it this week. I have been chasing for months and it's ridiculous. You have a great product but terrible customer service. I even requested a callback and was never phoned and there is no email/chat support.
2 months ago Place GoTo Webinar Discussions
12Views
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2Comments
Re: Billing Portal
Hi yes, managed to log in. I need you to please send me the invoice for this year, and the invoice for the upcoming year. These are not showing on the portal. There are some invoices showing but i'm not sure if they're correct and none are showing as paid.
2 months ago Place GoTo Webinar Discussions
18Views
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4Comments
Re: Billing Portal
Hi Glenn, Nothing has been fixed so far. Please send over the invoice and a payment link for us to renew or fix your portal. We'd like to get this sorted ASAP as it's been a month just to pay a single invoice.
2 months ago Place GoTo Webinar Discussions
14Views
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1Comment
Re: Billing Portal
Hello, No one has contacted me so far, where can I view my cases please? Yes I know where to contact you, but you do not have an email address or chat function.
3 months ago Place GoTo Webinar Discussions
28Views
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1Comment
Re: Billing Portal
Hello, Can someone please contact me on my email address. I have tried contacting you but it's impossible to reach anyone.
3 months ago Place GoTo Webinar Discussions
40Views
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1Comment
Re: Billing Portal
Hello, Yes I managed to log in using incognito. we only have 1 accounts and it's as super admin. There is nothing showing under billing - subscriptions/invoices/payment methods
5 months ago Place GoTo Webinar Discussions
169Views
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1Comment
Billing Portal
I have tried to access the billing portal today but it keeps showing the following. I tried to contact support but it doesn't show any email/chat options. It says "Error ACCESS DENIED. Please click here to logout and try again." Any one knows something about it?
5 months ago Place GoTo Webinar Discussions
261Views
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14Comments
Resend Emails
There is an option to resend the confirmation email, even if the event has passed. I believe this should be added to all email types, even follow-up emails with a certificate. It makes little sense why you're able to resend the confirmation email after the event, but can't resend the follow-up email.
9 months ago Place GoTo Webinar Discussions
375Views
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1Comment

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