LewisPeters
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Failed to connect to web gateway: The data is invalid
Log will be attached, one of our Windows 7 machines will no longer go online. Have tried reinstalling multiple times same issue. Firewall is actually off so not related to that, we have also moved it around our network and still won't connect. Internet is active and working as tested multiple other services without issue. Please can we get some assistance on this? I tried raising a ticket/call but no luck. Also to note we have multiple Windows 7 devices and they working fine no issues. 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - LoadUrl - Received response 200 [https://secure.logmein.com/myrahost/list.aspx?weighed=1&os=windows&buildnumber=15428] 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - LoadUrl - received body: OK 64471 control.lmi-app23-05.logmein.com 63840 control.lmi-app23-07.logmein.com 63827 control.lmi-app23-10.logmein.com 63600 control.lmi-app23-02.logmein.com 63453 control.lmi-app23-09.logmein.com 62912 control.lmi-app23-01.logmein.com 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.31:443/http - Aborted (rcvd 29881 bytes, sent 834 bytes). 2024-04-26 11:43:10.154 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Connecting to web gateway control.lmi-app23-07.logmein.com:80... 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Setup socket for connecting to control.lmi-app23-07.logmein.com on port 80... 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Resolving address for control.lmi-app23-07.logmein.com... 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Connecting to control.lmi-app23-07.logmein.com on port 80... 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80 - Connected (SSL: yes). 2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - SSL handshake started. 2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - Certificate chain verification failed, trust status: 20/100. 2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c. 2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102. 2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - 0: CN=*.lmi-app23-07.logmein.com, O="GoTo Technologies USA, Inc", L=Boston, S=Massachusetts, C=US; S#=0E:9E:DC:E4:4F:82:8E:C7:99:F4:45:C1:DB:4D:21:F2; trust 0/102. 2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - SSL handshake done. 2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - Error (in SslHandshake): Certificate verification failed. 2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - Closed (rcvd 3821 bytes, sent 621 bytes). 2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Failed to connect to web gateway: The data is invalid. (13) 2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - host-delay is 60s 2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Will retry in 201s 2024-04-26 11:46:31.207 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Connecting to web gateway control.lmi-app23-09.logmein.com:443... 2024-04-26 11:46:31.207 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Setup socket for connecting to control.lmi-app23-09.logmein.com on port 443... 2024-04-26 11:46:31.207 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Resolving address for control.lmi-app23-09.logmein.com... 2024-04-26 11:46:31.222 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Connecting to control.lmi-app23-09.logmein.com on port 443... 2024-04-26 11:46:31.253 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443 - Connected (SSL: yes). 2024-04-26 11:46:31.253 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - SSL handshake started. 2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - Certificate chain verification failed, trust status: 20/100. 2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c. 2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102. 2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - 0: CN=*.lmi-app23-09.logmein.com, O="GoTo Technologies USA, Inc", L=Boston, S=Massachusetts, C=US; S#=09:45:85:66:39:40:93:34:90:30:48:94:79:47:2F:AC; trust 0/102. 2024-04-26 11:46:49.817 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - SSL handshake done. 2024-04-26 11:46:49.817 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - Error (in SslHandshake): Certificate verification failed. 2024-04-26 11:46:49.849 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - Closed (rcvd 3823 bytes, sent 621 bytes). 2024-04-26 11:46:49.849 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Failed to connect to web gateway: The data is invalid. (13) 2024-04-26 11:46:49.849 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - host-delay is 60s 2024-04-26 11:46:49.849 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Will retry in 214s 2024-04-26 11:50:06.086 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - WebSvc - Connecting to web gateway control.lmi-app23-01.logmein.com:80... 2024-04-26 11:50:06.086 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Setup socket for connecting to control.lmi-app23-01.logmein.com on port 80... 2024-04-26 11:50:06.087 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Resolving address for control.lmi-app23-01.logmein.com... 2024-04-26 11:50:06.090 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - Connecting to control.lmi-app23-01.logmein.com on port 80... 2024-04-26 11:50:06.099 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.73:80 - Connected (SSL: yes). 2024-04-26 11:50:06.100 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.73:80/websvc - SSL handshake started. Thanks in Advanced.775Views0likes4Comments