Maxmc
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Joined 12 months ago
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Add a notification when a ticket is transferred between queues
Hello, We just created a second IT team with its own ticket queue within Resolve Helpdesk. We noticed when the teams xfer tickets it doesn't notify the receiving team, so tickets are getting responded to later than we'd like. Has anyone figured out how to do this? As of right now we have people doing shoutout via teams chat but its not the best bandaid.474Views0likes4Comments