eluecking
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Joined 6 months ago
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Template configuration / forms / parent-child tickets /
A few suggestions. If there are ways to do these, please let me know. 1. We would like to be able to customize the text for e-mail notifications. 2. Are there different ticket forms that can be configured? For example, a form for a ticket for onboarding/offboarding compared to what you'd use for a hardware issue can be very different. 3. Child tickets (or tasks) to be spawned from a parent ticket. 4. GoTo Resolve having the ability to recognize duplicate tickets that are entered for possibly auto-closing a duplicateSolved374Views0likes1Comment