imp67
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Re: Inbound Caller ID
OK - after some time with support it seems the feature is available. But the phone number format I was told to use did not match the way our local telco provided the number - so there could never be a contact match. In Australia I needed to remove any country code prefix from the numbers in the contact list - but needed to retain local area codes.359Views0likes1CommentRe: Inbound Caller ID
Hi. As a new user who's just implemented GoTo Connect, I'd been told verbally that the caller-ID could show names from contacts instead/as-well-as the caller number. It seems this only applies for contact lookups on outgoing calls. Our old communication system was poor in many ways - but it had this feature and we did not even assume it wouldn't be available in GoTo. I have searched and scoured the support forums and found a few references to it being implemented - the most recent ETA I saw was for February 2024. The ability to identify who is calling is a CRITICAL feature for our business. So - has this feature become available yet? - and if so, what steps are needed to implement it? ** I thought the "modify caller ID node in the Dial Plan editor would do this - but it seems to only allow a static "tag" to be put into the call. Not very useful. The ability to look up a contact - or even make an external call that returns a name string would do the job. Thanks.368Views0likes0Comments