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Re: Background Noise During Session
Thank you for responding. I did a test with just one person today and they did not enter their PIN and you are correct. I could mute her. But, we had a very large number on the previous training and the phone symbol for some was not green or accessible but was greyed out. We believe those were our "problem children." We sent them a PIN but still could not get them so we could mute them. On a previous training we actually asked a couple of people to disconnect because they were unable to figure out how to enter their pin or believed they had entered it but we could not see that we had access to mute their phone. On my test today, when my test attendee was unmuted we had horrible echoing like we did during our training session. Once she was muted it was clear.400Views0likes1CommentBackground Noise During Session
We had a recent training where because we could not get everyone to enter their pin we had unbearable background noise that caused the training session to be cancelled. It does not appear that we can mute anyone until they have joined the training and entered their pin. We may be going to only recorded trainings if we cannot resolve this issue. Any suggestions?Solved447Views0likes3Comments