kspackman
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"Old" Softphone Experience on Desktop is better
The old softphone experience on a desktop was better. When on the phone and viewing other windows a smaller window and control panel appeared in the upper right corner of the screen so that you could still view the call and press buttons as needed for automated answering systems or whatever. Even to hang up the call is difficult when you have to go find the app and select it before you can hang up. Having a GoTo window always at the front of the desktop when on a call is extremely helpful when you have to reference information from your computer during the call and still maintain control of the phone to press the buttons, hang up or otherwise. Please bring this functionality back with the "New" Softphone Experience, since the "Old" Softphone Experience is no longer available.Solved452Views0likes8Comments