shensyel
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Joined 12 months ago
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GTR Helpdesk needs help to work more like Go To Assist Helpdesk
In the helpdesk please make it so that when a ticket is closed it automatically goes to a closed section like in the GoToAssit helpdesk Please make it so replies to tickets in the helpdesk can be seen in the order of the latest reply first. I have to scroll to the bottom to see the latest reply or comment. Please make so we can submit a ticket comment and close a ticket using just one button. Please make it so we can group the helpdesk assigned to views by a technician like the GoTo Assist helpdesk. We would like to be able arrange the tickets to be grouped by who they are assigned to instead of order of the ticket numbers all in one list.91Views0likes1Comment