noelinvb
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Joined 6 months ago
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Allow short code SMS for extensions and chat queues
Recently discovered after submitting a few support cases and calls with GoTo Support that short codes did not messages did not function with our configuration of GoTo. This is a critical functional for business numbers to accept short code SMS for things like login and authentication OTP. Short code SMS can be a powerful tool for businesses, and embracing it benefits businesses and customers. Efficiency and Brand Recognition: Short codes (typically 5-6 digits) are easy to remember and type. Businesses can use them for marketing campaigns, customer support, and promotions. When customers receive messages from a recognizable short code (e.g., “12345”), they associate it with the brand, enhancing brand recall. Engagement and Interaction: Short codes enable interactive communication. Businesses can run polls, surveys, or contests via SMS. Customers can text keywords to short codes to subscribe, get information, or receive discounts. This fosters engagement and builds loyalty. Cost-Effective Marketing: Compared to traditional advertising channels, short code SMS is cost-effective. Businesses can reach a large audience instantly without spending on print, TV, or radio ads. Compliance and Security: Phone service providers can ensure compliance with regulations (e.g., TCPA) by monitoring short code usage. Short codes are less susceptible to spam and phishing, as they’re vetted and controlled.69Views1like1Comment