Greg_IT
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Trouble with GoTo Resolve on Teams : Can't see "My tickets"
Hello everyone, I had configured GoTo Resolve on Teams a month before going on vacation, and strangely, upon my return, I no longer had visibility of “My Tickets” from the GoTo Resolve application in Teams. I get a message indicating that I haven’t configured any service in GoTo Resolve, even though I have configured three. The same goes for users; when they create a ticket from the GoTo Resolve application in Teams, they get the same message when they click on “My Tickets”. Do you have any idea how to restore this visibility? I created a ticket with GoTo, and frankly, they asked me to update the Desktop console, which should restore access to the tickets… of course, it didn’t work.124Views0likes3Comments