martinbristow
Active Contributor
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Slowness. Seriously... What's up with the lag and slowness?
Do you mean the monitor model/manufacturer or physical connection type e.g. VGA/HDMI etc.? Wrt resolutions we've tried everything from 1024x768 to 1440p, obviously the higher the resolution the worse the performance. As an aside it took nearly 2 mins just to login to logmein.com this morning...3.5KViews0likes0CommentsRe: Slowness. Seriously... What's up with the lag and slowness?
AshC as is demonstrated by numerous comments in this forum the performance problem appears to be with the LogMeIn product/service itself and NOT the host/client configuration. - we've performed exhaustive testing of other remote control solutions (VNC/TeamViewer/Connectwise Control) using identical hardware/connectivity and LogMeIn consistently provides the worst performance. Rather than pretending the problem doesn't exist (which only serves to frustrate your customers) I'd advise looking at your internal systems/coding etc. in order to address the (very real) ongoing issues.3.6KViews0likes5CommentsRe: Slowness. Seriously... What's up with the lag and slowness?
Ok so just got off the phone to 'Charles' in LogMeIn support Costa Rica and as suspected he wasn't able to help & insited the problem is "at our end". He wasn't even interested in testing our account specifically until I insisted he try which I find very odd. As discussed we can reproduce the behavior when accessing LogMeIn from several different sites & across many different machines, apparently the problem is still "at our end". Very frustrating support experience to say the least, as I say we will be leaving for ScreenConnect as soon our subscription expires.6.2KViews2likes4CommentsRe: Slowness. Seriously... What's up with the lag and slowness?
Hi AshC Thanks for the reply however given the sea of forum compaints regarding LogMeIn performance I don't hold much hope that this is just an isolated incident or that (short of some major infrastructure investment/upgrades) you'll be able to fix the problem. To clarify I've been using LogMeIn since 2007 during which time performance has slowly degraded to the point where the product is virtually unusable, you must be aware of these ongoing issues..? Thanks Martin.6.3KViews2likes6Comments