RFRKeith
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Joined 12 years ago
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Cannot Connect to LMI Client
I am trying to connect to two clients in the same office. I can access the Dashboard, Command Prompt, File Manager, but cannot use Remote Control feature from client app or web. I get the login screen, which runs through its process of verification and authentication, and the disconnects the session. Details below: LogMeIn Remote Control Client Copyright (C) 2003-2022 LogMeIn, Inc. Patented and patents pending. Host reports version 14582. Client version 5282. Connecting... console-kgvblfcyfd.lmi-app14-05.logmein.com (173.199.31.20), port: 443 Connected. Negotiating SSL... SSL connected and negotiated the following cipher: Key exchange: TLS_AES_256_GCM_SHA384, 2048 bits Data encryption: TLS_AES_256_GCM_SHA384, 256 bits Host SSL certificate verified. Certificate issued to computer: *.lmi-app14-05.logmein.com Certificate issued by: GlobalSign RSA OV SSL CA 2018 Authenticating... Connection refused. Another remote control client is connected from 165.225.38.128. My users is a domain admin and have full rights to both PCs in question. There are 14 other devices at this site that do not share this issue. I was able to connect to both computers up until a few months ago. I have reinstalled the application on the desktops as well trying to update the app, which is up to date. Any assistance would be appreciated. While I am able to access these PCs using RDP, it doesn't allow for interactive troubleshooting with the users.982Views0likes0Comments