I would like to be able to email the Chat Log transcript to my customer
If I have a conversation with a customer over chat, then I would like to be able to send them the Chat via email. Or give them, or myself, the ability to save it locally even after I end the session. Is there somewhere I can find the chats after the session has ended?3.4KViews0likes5Comments
I'd like to have the ability to send a chat message to an online client without having to establish a remote connection first.
I'm at GoToAssist expert version 3.5 Build 1488. For some time now, we've been able to hit the drop-down on an unattended client and force a check for updates on the client side. I'd like to see added the option to send a chat message (without actually starting the remote session) as a means to check in with a client or notify them of something, or find out if they are open to a remote session now ... things like that.1.4KViews0likes0Comments
Chat with or Ping a user at an unattended computer
Hi, for some of our sites we have all servers and all end user computers setup as unattended computers. Most of the time, users email in their issues and we quickly like to jump on their computer to resolve the issue, but ofcourse, without interfering with what they are doing. Many clients would be totally fine, if we via the unattended computer window, could initiate a chat only first, before actually taking over their screen. Or send them a "ping" that we are ready to start the session. Would be greaet if something like this could be built in in a future version of GoToAssist. Thanks, Ruben1.4KViews0likes0Comments