Logged In User integration into LogMeIn Client and Central
While we do have some computers that only is used by one user, alot of our computers are used by multiple users. Instead of naming each computer in our computer list with the name of user + hostname. It would be great If one of the fields in the list of computers in Central and the LogMeIn client was Current Logged In User. Than we can have it searchable in the search bar in central and the logmein client app. This way we can remote into computers without asking more questions to the users or getting them to follow instructions. It's not something super important but it would be a nice to have.
LogMeIn Central and DDNS
It would be a really great feature if LogMeIn Central could provide a DDNS label next to the IP address when viewing the properties of the LogMeIn end user. See sample screenshot below. LogMeIn is in a great position to provide this feature as LogMeIn always knows the client computer’s public IP address. Currently my end users do not know how to set up DDNS on their home/business routers and if LogMeIn could provide this service, I could use this feature in the corporate firewalls and cloud service that we maintain. We could use this feature to automatically restrict access to services to the actual end user’s public IP address. Currently we do this manually and whenever the client’s IP address changes, we have two problems: 1) the client looses access to the restricted services 2) we have to edit the corporate firewall to change the clients IP address. If LogMeIn provided a DDNS host name along with the IP address, we could automate this change and the client would always be able to access the restricted services. There are other reasons for doing this too. For example, we could add the clients DDNS entries to our up time monitor’s and could then be alerted to client issues as they happen so we can take proactive actions to address outages and such. I look forward to the day that this feature is added to my LogMeIn Central dashboard!Report for computers last online
I find the Computers view has a lot of information I use to communicate with my remote users. I have to get large groups of them online and use the computer view to see who was online when so I can prod them. I would like to be able to export that list so I can share it inline in an email so folks know their status. The report would include the same information available on the computer view tab when I log in as the top level manager. Health |status |Computer |updates |antivirus |last online Even just being able to export the data on the computers tab would be great. This page doesn't print and is difficult to copy paste as the paste doesn't keep the rows.
Add the name of the technician who is conducting the session with the customer in the LMI client
Hello LogMeIn team, I come to ask for the following improvement for LogMeIn Client: I would like you to include in the LMI Client a way to see the name of the technician who is connected in the session. Unfortunately, we only saw this option via the secure.logmein.com website, however the client does not have a view of who is accessing the end user's computer. Example below: https://prnt.sc/v4ti72 We would like this same option for the LMI client, rest the mouse on the accessed PC and show us the name of the technician who is in the session. Improvement request sent by the client Diego
Integrity checks on LMI / repair installation
We have various devices that have been deployed over the years and for some reason, random devices (a few hundred) appear to be missing files within the LMI installation folder. For example, a third_party_host_x64.exe is missing, libwaapi.dll, libwaheap.dll, libwalocal.dll, libwaremoval.dll, libwaresource.dll, libwautils.dll are also missing. We are having to script these across via LMI One2Many into the installation directory or reinstall LMI. These devices are not physically accessible due to their location. After doing this, it allows us to detect AV versions etc... but this is a manual task. We really need to see an integrity check that can be initiated remotely or is run routinely. If a file is detected as missing or the integrity hash check fails, it should be downloaded and replaced with the correct version or a repair. We also have devices reporting 22 critical pending Windows updates available but on the device there's 0 updates pending - this is happening on 70+ devices now. Forcing a check for updates via the LMI Central panel returns 22 updates pending, even after multiple restarts and manual check for updates via the Windows update tool. Something is wrong. The update feature on devices that are missing these files are not fixed with an update, the dll files are still missing.Active Working Hours Scheduler
Came across an idea that would possibly help due to security purposes. I'd suggest a feature that can be applied to the users profile which would indicate what specific days / hours a selected user would have access to the remote PC's. Would help avoid users logging onto their remote PC's during non-business hours.
Ability to Create Subgroups under groups on the Computers Page
The ability to create subgroups on the computer page would be very helpful. In my case, we organize all of our PCs under groups labeled by Warehouse number, but we need the ability to create subgroups that would allow us to further organize those PCs into departments or locations within those warehouses. Here is an example: Warehouse 01 > Sales> PC1 PC2 .....etc.. Accounting> PC3 PC4 ......etc..Logmein Client Search by User
I believe adding the option to search computers within the Logmein Client by user would help a lot of techs. Right now it appears the only way to search in the Client is by name of the computer. However the option to search by "User & Session" information is available on the web portal, but not the Client. For example, say my org wants to name devices by a specific format, but we know "Bob" works on computer X. I want to search for "Bob" within the Client and it provides the computer named "X". If it is too difficult to remember what computer name "Bob" works on.
Correctly mark driver updates as optional
Currently, on a few older installations and all of my new LogMeIn installations, driver updates that are listed as optional on the local Windows 10/11 computers are showing up as important in LMI Central. This makes them appear on the Dashboard and Updates pages even when there aren't any important outstanding updates. That makes it difficult to track the updates that really do need to be installed. I'm including a screenshot of the Windows Update page on the computer showing the updates as optional and of the LMI Central page showing the updates as important. In older versions of LogMeIn, there was an option to only selected important updates and not recommended ones which caused the drivers to be listed as optional. Therefore all my computers that were set up with LogMeIn before 2022 are still reporting correctly. Could you please bring back that option or else fix LogMeIn Central to not list driver updates as important when Windows lists them as optional? Thank you!
