Change group membership from Central Ignition app rather than having to login via a browser
From any of the apps when logged in as the actual account holder (rather than a delegated user with restricted permissions and selections of machines) could it be that the group a machine is in could be changed from the default group to a customer one when a new machine is enrolled into the account. For example a new workstation called WKSTN-001 is enrolled for a client called WIDGETS INC and appears in default group but it really ought to appear in a computer group called WIDGETS along with the other machines that WIDGETS owns.1View0likes0CommentsChange Default User Permission Behavior when adding New Users in LogMeIn Central
I am reporting a security concern in LogMeIn Central related to default user permissions. When creating a new user via: Users > Manage > Add Users the Computer permissions setting under Group/Computer Permission is set by default to: Access all computers in the account This default grants new users full access to every computer in the LogMeIn Central account, regardless of actual need. This represents a significant security risk because it conflicts with the Principle of Least Privilege and exposes customer environments to potential misuse or accidental access escalation. Recommendation: Please change the default behavior so that new users are initially configured with: Specify the groups and computers the selected user can access This adjustment will ensure users only receive access explicitly assigned to them, preventing inadvertent over-permissioning and reducing customer security risk. Given the nature of this issue, I recommend prioritizing this change as a security remediation rather than a feature enhancement. Thank you for your attention to this matter.13Views0likes0CommentsAdding AzureAD Credentials En Masse
It'd be great if there was a way to add AzureAD credentials in bulk from the Central -> Configuration -> Credentials page. Obviously I've tried it using the same way it's done individually, (azuread\username@domain.com), but it fails with "***\az*** (Failed)". (Here's an image of the place I'm talking about)12Views0likes0CommentsSub-Groups
Sub-Groups Currently, each customer is a group. This works well enough. Some have a great many endpoints. Would be great if I could Sub-Group "Accounting" under "Customer-1". They could read like: [Customer-1.Accounting] AcctReceivable AcctPayable Invoicing AcctMgr [Customer-1.Production] South Mix Room North Mix Room Dry Room Prod.Manager Any addition in this direction would be appreciated.18Views0likes0CommentsHost preference also applied to the attendant
Olá! Temos vários atendentes cadastrados e surgiu a necessidade de alguns atendentes só conseguirem acessar se o acesso for consentido (supervisionado). No entanto, a aplicação das preferências de host atualmente é aplicada apenas a hosts e grupos de hosts, então não permite que participantes específicos tenham essas restrições e outros não. Seria interessante se pudéssemos definir que certos participantes ao acessar um dispositivo tivessem essa preferência de host supervisionado aplicada ao host que eles acessarão.56Views0likes0CommentsIP/host whitelisting for LMI Central access
Pretty simple request that is not currently "on our roadmap," per Goto. LMI Central tenants should offer the protection of whitelisting IPs/hosts from which access is allowed. Not on the host computers, but the Central console itself.137Views0likes0CommentsNew Contact Center Contact List - Call Forwarding limitations
I just started using the new contact center and was exploring its softphone features and was hoping that I could upgrade my operator from using a physical phone with a sidecar filled with speed dial buttons to answering and forwarding calls from the new Call Center softphone. While it looked promising, I ran into an issue with the contact list used for forwarding calls. Our salespeople all have their own personal dial plans and personal queues to allow customers to wait for their salesperson to become available if the salesperson is on the phone. When calls come in, our operator first identifies if the salesperson is in the office, out to lunch, or logged in/out of their queue indicating their availability. The operator then forwards the incoming call either directly to the person's voicemail using a speed dial 0extension# or to the salesperson's dial plan extension (not their line extension). The contact list (used for forwarding) in the new contact center appears to populate from users, lines and maybe phone DID's within the Jive system where the line is not omitted from the directory. Dial plan extensions are not populated and are not available in the new call center's contact list when trying to forward calls. When I tried to manually enter two additional contacts named Joe (voicemail) > 0ext# and Joe (Queue) > dial plan extension#, neither of these manually created contacts were available when forwarding calls within the new call center softphone system. This means that we cannot transition our operator off of her 1970's style physical phone to a more modern softphone environment using Jive/Goto products. I believe that Jive's competitors have this capability and have a more robust operator softphone experience. The operator primarily forwards calls and they need to do so quickly and shouldn't be required to memorize or reference various extension numbers. It should all be built into the system. If Jive/Goto does not improve their operator softphone experience they will likely lose the business of larger customers who rely on and use operators extensively. Until these issues are addressed we will continue to use our legacy physical phone sidecar speed dial solution because the softphone environment is still limited for operator use and forwarding purposes. I read another suggestion recently that read that the speed dial soft buttons no longer supported dial plan extensions. I haven't run into this issue yet, but if it's true and if the "new" systems being rolled out exclude this capability this will negatively impact our operator's ability to forward calls to dial plan extensions which is NOT good. Please address these issues as part of your process of improving the operator softphone experience.Solved967Views0likes1Commentexclude sub folders for folder size alerting
it would be a great feature in the alerting section, to add a rule for "folder size" but excluding sub folders. e.g. i am monitoring a folder where i upload photos to, they than get processed and moved to a sub folder. when the main folder exceeds x amount of MB that would tell if the photos get processed or not337Views0likes0CommentsComputer Time
When CMOS goes out on a remote (un-attended) PC Log Me In see it as offline and we cannot remote into it. We have to physically have someone change the battery - however - even them we cannot remote in to make configurations. We end having to send a replacement, have that one shipped back and we have to replace the battery in house and and re configure the time to current. We have hundreds of PC's unattended on our fleets. It would be great for functionality to have time sync to Log me In server. (FYI - computers on Team Viewer do not have this issue)351Views0likes0Comments