GoTo Connect

2 Topics

Replicating GoTo Analytics “Agent Performance Board” with GoTo Connect APIs?
I'm trying to replicate the Agent Performance Board from GoTo Analytics to track agent performance. I want to do this because I want to have the freedom to aggregate by any type of date, so like by day, week, month or quarter. So what are the exact API endpoints (and required scopes) that are being used to create the board?
tklipp
4 days ago Place GoTo API Discussions
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[API] How to Link a Recording or Transcription to a Specific Call?
Hi everyone, I'm currently building an integration with GoTo Connect to capture call recordings and transcriptions. I've successfully created a channel and subscribed to receive notifications for both event types. These notifications arrive correctly and include the respective recording or transcription ID. However, when I use the provided ID to query the endpoints: https://api.goto.com/recording/v1/recordings/{recordingId}/content https://api.goto.com/recording/v1/transcriptions/{transcriptId} …the returned payload does not include any reference to the associated call (e.g., conversationSpaceId or a similar identifier). How can I determine which call a given recording or transcription belongs to, if the lookup response doesn't provide a call reference? Is there a recommended approach for correlating these resources? Thanks in advance for your help!
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samuelpares
3 months ago Place GoTo API Discussions
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