Admin Message in the Helpline Page
With Helpline, would there be an option for Admins to customize messages for the end users to read prior to requesting assistance, such as "Please make sure you have rebooted your device first"? It could live on top of the request box, in bold letters if possible. #helpline #featurerequest
Spell Check Integration
Our agents have been recommending the use of a spell check feature being integrated into GoToResolve Helpdesk. They are used to having this when sending emails, but when we swapped to the helpdesk function it is not available. If it would be possible to be added as a feature request, that could be very helpful.
Help Desk - Call back number field
Although the Help Desk feature works great and allows our team to keep our ticketing and remote support system within one platform, there are a couple of things that could improve. We moved from Spiceworks to GotoResolve for ticketing and noticed that the user portal is very general. Is there a way to have a portal where the organization can customize fields? My organization has over 365 locations that can be serviced on any given day, we do not know everyone so it's useful to have a field that asks for a call back number or extension of the user. Another field would be for the person to select their state. In our organization we deal with states and multiple languages. Previously, we had customized our portal for such necessities. These things allowed our techs to immediately identify the users for a quick follow up call and support.
