Break out support sessions across multiple monitors
Currently, it is a challenge and a pain to bounce back and forth from one tab to the next when dealing with multiple customers, or monitors. Because you have purchased LMI, maybe you could inherit some of those properties. Also, I would love to see a 'file explorer' much like LMI, where I don't instantly have to log into their session, but be able to transmit files without taking control of their desktop.2.3KViews1like1Comment
Minimize the tool bar in full screen mode
I use GotoAssist to provide remote tech support for OEM control system software on test facilities that my company designs and builds. Almost all of those systems are dual monitors. I personally have 3 monitors. To be able to see both remote monitors at the same time I stretch the gotoassist window to fill 2 of my monitors. The problem is, I cannot make the tool bar go away. Please add this feature. I want to make the toolbar go away so I can go full screen on two remote monitors. The control systems I support contain software that I authored. In most cases the control systems are running machines with dangerous energy levels that require that I see the feedback from multiple monitors simultaneously to safely control them from 1000 miles away. Please and thank you.2.7KViews0likes3Comments
See full computer labels in local GTA endpoint tiles / Arrange the tiles
I have labeled / named each unattended computer with a name that provides identification and context. So, the names are more than 13 characters long. Because of how I've chosen to name them, the beginning of many names are the same or similar. This makes it hard to know "which tile is which?" across the top ribbon. More space would be good. Lacking that, a mouse-over ability to show the name would be a great improvement. Right now, one has to click on the "End Session" "X" in order to see the full name (and then properly "Cancel"). That seems a bit extreme and doesn't help quick looks. Also, it would be *very* helpful to be able to drag the icons around so they could be placed in some desired order. This would be helpful when working *between* 2 or 3 workstations or when working on two different sites or companies at the same time - to keep them separate. The Windows task bar allows moving open apps icons around with drag and place/drop. Please?2.5KViews0likes4Comments
Remote Session and Creating Incident
I like the feature that we can create or view an incident within the remote client. However it would be nice if we could also close that incident/ticket in the same window. This way we are not having to leave the remote client, go to service desk and close the ticket. When we exit the remote session 90% of the time the issue is resolved and would be great to close the incident right from there.1.1KViews0likes0CommentsDefault Size and Position of GoToAssist Window in Windows 10, etc.
Default Window Size is a common feature for programs. Yet, when one starts GTA, the window opens in reduced size - a size that's not really very useful. We need to be able to set the window size and position just like IE, Google Chrome, etc. Otherwise one is forced to resize and reposition manually every time it's opened.2KViews0likes1Comment
GoToAssist knowledge base Feature Request
Hi, Could you provide knowledge base feature to GoToAssist? It can be a very basic text editor (similar to Notes), or ideally a basic graphic text editor (where links can be used and text formatted with bold, italics and colours). In the future it could have some way of organizing information into folders / sections. That knowledge base option should be accessible with icon on top. We urgently need to be able to put generic support information that should be accessible by support engineers regardless what machine they use. That would be e.g. IP addresses of our mail servers, generic copier setup information, basic networking information etc. Notes that you have provided can only be used per support session and we need generic notes (knowledge base) that can be accessible at any time even without establising remote support session. Best regards, Costas1.4KViews0likes0CommentsShow Computer Name of remote computer in Window Title
Currently, the Window Title only shows "GoToAssist", no matter which computer I am conecnted to. This should be changed so that the computer name or session name (in case of an Attended session), is shown in the Window Title.1.5KViews1like0Comments
Enable copy and paste by default
Is there a way to default the copy/paste option to be turned on instead of me having to select it each time I'm in a session with someone? Also, is there a way to remove the trailing mouse pointer when i'm in a session? Before in v4 you could turn off the trailing mouse so that it's not confusing.1.7KViews0likes1Comment