Question

6 Topics

Attendees not appearing on post-training report
The post-training attendee report did not represent the actual number of people who attended the session. We do not know if people dialed in from a mobile device. One thing we want to know is if somehow sharing a registration link or session link across multiple users will show up only as one attendee.?.?. We asked our clients to all register individually but we are wondering if they somehow shared a single person's login and therefore the session did not identify all the individuals.?.?.
Solved
MattS5
2 years ago Place GoToTraining Discussions
1.7KViews
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Massive Webm files left under Documents folder after recording the session with GotoTraining
Hello, I use GotoTraining (the new Goto Experience) to deploy my training, and I record every session. After the end of the session, I wait for the email confirming that the session is ready, and I download the MP4 file. By chance, I found out that in the Documents folder, there are a lot of WEBM files, one for each session. I manually deleted them to recover the disk space. Why are they there? It the are temporary files, why are thy persisting on the hard drive? Is it normal that they are not purged automatically? Kind regards, Marco - StockTrader
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mszeu
3 years ago Place GoToTraining Discussions
1.7KViews
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3Comments
How to report a technical issue while it is happening?
Hi, If you or one of your attendees experiences a technical issue while using GoTo Training please take a moment to report it using the built-in option: Select the issue category and include any specific details about the issue before sending the report. Please Note:This is not a support ticket, it will not be followed up on, but these reports provide our developers with technical details that often cannot be gathered after a training session is complete.
GlennD
3 years ago Place GoToTraining Discussions
933Views
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Increased storage space as of November, 2021
My storage space for GTT shows a significant increase this morning but we didnt do anything to request it. Did this happen for everyone? Just wondering if it was intentional or if its showing incorrectly.
Solved
TSandusky
3 years ago Place GoToTraining Discussions
1.2KViews
0likes
2Comments
Attendees don't get confirmation mail
Hey guys, In the last time there were some attendees who didn't get the confirmation mail although their emails were right. After sending the confirmation email again they didn't get it again. Even in the junk or spam folder wasn't the confirmation mail. What can be the problem and what can I do that the attendees get the confirmation? Thank you for your help in advance :)
Solved
DannyDee
3 years ago Place GoToTraining Discussions
3.2KViews
1like
8Comments
Need help joining a session
Well today I was supposed to have my first session and had problems getting in, I guess I’ll have to do a session next week and hopefully I get in online to attend. Can someone guide me how to log in to join the support group? Thanks
Solved
Joydavis
3 years ago Place GoToTraining Discussions
1.4KViews
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1Comment