Forum Discussion

mszeu's avatar
mszeu
Active Contributor
3 years ago

Massive Webm files left under Documents folder after recording the session with GotoTraining

Hello,

 

I use GotoTraining (the new Goto Experience) to deploy my training, and I record every session.

After the end of the session, I wait for the email confirming that the session is ready, and I download the MP4 file.

By chance, I found out that in the Documents folder, there are a lot of WEBM files, one for each session.

I manually deleted them to recover the disk space.

Why are they there? It the are temporary files, why are thy persisting on the hard drive? Is it normal that they are not purged automatically?

Kind regards,

Marco - StockTrader

    • mszeu's avatar
      mszeu
      Active Contributor
      3 years ago

      Hi Glenn,

       

      I double-check my account settings, and the settings about the recording were already set in his way since ever.

      Anyway, the recordings are saved both online and offline.

      Do I need to act on some other settings?

       Kind regards,

       Marco - StockTrader

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        Hi @mszeu,

         

        If you have the cloud recording copy you can delete the webm file saved locally on your computer. I believe the local copy was added as a back up in case the cloud recording failed for some reason. The team are reviewing how it was implemented.