Remote Execution
It would be nice if I had the ability to delete and/or modify remote execution tasks. Currently I cannot do that, so if I make a mistake and need to continue to smooth out the task, there is no way to do that without creating a new one. Also, it would be nice to have a list of tasks in addition to showing the running jobs and completed jobs.
Uninstall Antivirus remotely - Desinstalação remota do LogMeIn Antivírus
Olá equipe GoTo Venho lhes expor a sugestão de melhoria solicitada pelo nosso cliente Grupo Tenco. Eles gostariam que o LogMeIn Antivírus pudesse ser desinstalado remotamente pelo painel web do Central, da mesma forma que a instalação do antivírus é feita. A solicitação se dá devido a um problema enfrentado por eles onde o antivírus passou a consumir 99% do CPU de computadores windows server 2012 após uma atualização do windows e não é possível acessar remotamente o computador para parar o antivírus e nem estabilizar o nível de processamento da maquina pausando o antivírus pelo painel web do Central, como se tratam de servidores cloud o cenário se complica ainda mais, pois sem conseguir acessar remoto e por não haver a possibilidade de acessar localmente para desinstalar o Antivírus ele está com a maquina travada em 99% de uso de CPU, nada que ele faça resolve A desinstalação remota do antivírus seria um recurso perfeito para salvar os clientes nesses casos. I would like to present to you the suggestion for improvement requested by our client Grupo Tenco. They would like LogMeIn Antivirus to be able to be uninstalled remotely via the Central web dashboard, in the same way that antivirus installation is done. The request is due to a problem faced by them where the antivirus started to consume 99% of the CPU of windows server 2012 computers after a windows update and it is not possible to remotely access the computer to stop the antivirus or stabilize the processing level of the machine pausing the antivirus through the Central web panel, as they are cloud servers the scenario is even more complicated, because without being able to access remotely and because there is no possibility of accessing locally to uninstall the Antivirus, the machine is stuck at 99 % CPU usage, nothing he does solves it Remote antivirus uninstall would be a perfect feature to save customers in such cases.
Lost Connection to device (Windows 10 device)
I have a computer that randomly lost its connection that I had in a group on GoToResolve for updating and doing patches (not RemoteSupport). No matter how many times I restarted the computer it wouldn't show it was online on GoToResolve's side. I confirmed the computer was online and connected to the network. On GoToResolve it only said it was Offline and on the "offline" computer on the taskbar where the purple box is for GoToResolve it said offline, however in Services on the computer it said GoToResolve was running so it's for sure showing on the computer just not connecting. I was able to reinstall the agent onto the computer and it showed online afterwards, but I wanted to see if anyone else has had this issue because at my work we have a lot of computer labs and I would hate to have to reinstall agents a lot just to see computers in GoToResolve.