Remove stored unattended credentials, prevent them being saved.
My company are currently going through a security audit and we would like to remove any stored credentials for computers in our unattend list so we cannot "auto-login" without a password. I can only find a way to update them not remove them. Once we have removed the existing passwords we would also like to disallow the option to store the credentials if this is possible?2.8KViews0likes3Comments
Display which technician is currently connected to an unattended computer in a team account
When i choose the unattended session i saw a expert use a session but i want to know wich expert it is. Sometimes i need to contact an expert which is using a unattended session to know when is going to release it. I am GoToAssist administrator in my company and I have 105 experts who can connect to sessions unattended. I would like to know which technician uses a session unattended when it is busy. Thanks4KViews0likes9Comments
See full computer labels in local GTA endpoint tiles / Arrange the tiles
I have labeled / named each unattended computer with a name that provides identification and context. So, the names are more than 13 characters long. Because of how I've chosen to name them, the beginning of many names are the same or similar. This makes it hard to know "which tile is which?" across the top ribbon. More space would be good. Lacking that, a mouse-over ability to show the name would be a great improvement. Right now, one has to click on the "End Session" "X" in order to see the full name (and then properly "Cancel"). That seems a bit extreme and doesn't help quick looks. Also, it would be *very* helpful to be able to drag the icons around so they could be placed in some desired order. This would be helpful when working *between* 2 or 3 workstations or when working on two different sites or companies at the same time - to keep them separate. The Windows task bar allows moving open apps icons around with drag and place/drop. Please?2.5KViews0likes4Comments
Ability to see who is in session with what computer
I know as an Admin I can see who is in a shared session. But I cannot see to which remote computer they are connected. Also, I am unsure if active sessions show on a report. It would be nice for a regular user to be able to see who is connected and to where.1.2KViews0likes0CommentsI'd like to have the ability to send a chat message to an online client without having to establish a remote connection first.
I'm at GoToAssist expert version 3.5 Build 1488. For some time now, we've been able to hit the drop-down on an unattended client and force a check for updates on the client side. I'd like to see added the option to send a chat message (without actually starting the remote session) as a means to check in with a client or notify them of something, or find out if they are open to a remote session now ... things like that.1.4KViews0likes0Comments
Chat with or Ping a user at an unattended computer
Hi, for some of our sites we have all servers and all end user computers setup as unattended computers. Most of the time, users email in their issues and we quickly like to jump on their computer to resolve the issue, but ofcourse, without interfering with what they are doing. Many clients would be totally fine, if we via the unattended computer window, could initiate a chat only first, before actually taking over their screen. Or send them a "ping" that we are ready to start the session. Would be greaet if something like this could be built in in a future version of GoToAssist. Thanks, Ruben1.5KViews0likes0Comments
