Keystrokes suddenly stop appearing on MacOS to Windows 11
I am using a MacBook Air, OS Ventura13.2.1, w/bluetooth keyboard and bluetooth mouse to connect to aWindows 11 desktop. I have the LogMeIn client downloaded on my Mac and access my host computer through the client installed on my Mac. The keyboard will suddenly stop registering keystrokes. The same issue has happened with three keyboards - two Bluetooth keyboards and the integrated keyboard on my Mac. The problem is most frequent in Word in Office 365. I will begin typing and suddenly the text will stop appearing. Ctrl shortcuts will not produce the actual shortcut, but will type the letter (e.g., ctrl + c will not copy, but will type a lowercase c). I can edit the document using the copy, paste, replace, find, etc. buttons. This sometimes kickstarts my ability to type, but then the text will stop appearing shortly thereafter. When I exit the application and reopen it, the problem still exists. In other applications (specifically Notepad and Outlook), the text will stop appearing and it will appear as if the window is "unselected." Once I "select" the area where I am typing, the text will start to appear again. If I press Ctrl twice, it will trigger the dictation on my Mac.Ctrl + Alt + Delete does not function at all. The on-screen keyboard does not show that any buttons are stuck. My keyboard mapping is set to use client layout, the keyboard and mouse are locked on the host computer, and the keyboard and mouse are set to user priority.
Erratic behaviour when controlling Windows 11 machines
I can't be the only person to have this issue, but I will detail it as though I am... I use LMI for Mac (v 4.1.7905) to control a number of different Windows PCs, and have done since around 2004 when controlling my personal PC from my work computer in the office. Currently, I use LMI to control Windows 10 and Windows 11 machines and the former still works properly and without issue. However, EVERY Windows 11 machine I control has problems displaying the "Start" menu, viewing popups for security control, etc, and just generally being quite awkward to use. Does anyone else have this issue, or not? Thanks Ant
LMI Desktop Client Connection Error - The connection with the server was reset (12031)
LogMeIn Desktop Client is not allowing anyone in the org to get to credentials screen on windows domain joined laptop. I reviewed the logs of the application and received this error: 2023-08-14 11:58:36.288 - Debug - LogMeInIgnition:22272 - Test Proxy - - Starting HTTP connect. ComputerName: [webservice.logmein.com] port: [443] 2023-08-14 11:58:36.288 - Debug - LogMeInIgnition:22272 - Test Proxy - - Requesting /networktest.html 2023-08-14 11:58:36.291 - Debug - LogMeInIgnition:22272 - Test Proxy - - Sending HTTP request 2023-08-14 11:58:36.509 - Debug - LogMeInIgnition:22272 - Test Proxy - - Request headers: GET /networktest.html HTTP/1.1 Content-Type: text/html User-Agent: RAConsole Host: webservice.logmein.com Cache-Control: no-cache 2023-08-14 11:58:36.509 - Debug - LogMeInIgnition:22272 - Test Proxy - - Response headers: 2023-08-14 11:58:36.513 - Info - LogMeInIgnition:22272 - Test Proxy - - HTTP send request failed. Error message: [The connection with the server was reset (12031)] 2023-08-14 11:58:36.513 - Info - LogMeInIgnition:22272 - Test Proxy - - LoadURL failed. Error message: The connection with the server was reset (12031) Any help with this would be greatly appreciated.
Access 3-monitor computer with a 2-monitor client computer
I am trying to access a computer remotely. The remote computer has 3 wide screen monitors, where the client computer has just 2 monitors and one of them is square. I used to use RDP and it worked seamlessly, automatically switching to a 2-monitor setup when I logged in remotely and then switching back to the original native 3-monitor setup when I got to the actual computer the next day. How do I get logmein to function in just this manner seamlessly?
Slow keyboard and mouse click response since OS updates
On 4/19 there was both MacOS update and a Windows 11 OS update. I use a Mac with Logmein clientVersion 4.1.7853 (PlugIn: 1.0.2956) to connect to my Windows 11 machine at work. The MacOS updated to 12.6.5. After both MacOS and Win 11 updates, I am able to connect but there is a lag in response to the keyboard and mouse clicks. We have looked at the network card performance on the Win 11 machine. But I am wondering if maybe something in MacOS 12.6.5 is affecting the keyboard and mouse communication.
