Customize email invitation
Is there a way to customize the email invitation sent when clicking the 'Email This Info' button? I would like to be able to change the subject & body of the email. I really don't like the GoToAssist branding on the bottom of the emails, it's quite unprofessional and spammy.3.3KViews0likes8Comments
Pin taskbar in full screen mode
When entering full screen mode on a remote session the task bar (bar showing sessions etc) is hidden. I'd like an option this pin the task bar so it's always visible. This would speed up switching between sessions and provide visibility of any new sessions that join.1.3KViews0likes1Comment
Session Activity shows start time when session was generated not when customer connected
I understand why this is from a technical point of view, but for billing purposes the actual session start time is necessary. I had a client today that I opened a session for and emailed it to her, before she connected, she then had to reboot and was hit with Windowsupdate is installing 1 of 41 updates. She said she would call me back when it was done. When she called back I failed to note the time and completed the work, when I consulted Session Activity Reports on G2A to my dismay I found the session start time was that initial opening of the session, not when the user connected.1.2KViews0likes1Comment
Support key feild allows cursor to not be at the beginning when clicked into
I would like to propose a feature request for the support key field on fastsupport.com. Currently this field allows a user to put their cursor anywhere in the 9 empty spaces. Many times, as a support agent, I work with customers who get really confused that they can't enter in the last 1 or 2 numbers of the support key that I give them. I have to explain that there is probably white space before the first number that they should delete. I would like this field to have the cursor placed at the very beginning of it when a user clicks into it, no matter where it is clicked. Thanks.2.7KViews1like6Comments
Embed Connection link in our Website
Hi, We are trying to embed the link to GoToAssist in our website and found the instructions below work as seen in the screenshot. https://support.logmeininc.com/gotoassist-remote-support#Embed My question... Is there a way to link to a cleaner looking page? We would like it without the background gradient and to be able to drop the "Be cautious... " section. Thanks for any assistance. It really doesn't look integrated with the site.3.3KViews0likes3Comments
