Sub-Groups
Sub-Groups Currently, each customer is a group. This works well enough. Some have a great many endpoints. Would be great if I could Sub-Group "Accounting" under "Customer-1". They could read like: [Customer-1.Accounting] AcctReceivable AcctPayable Invoicing AcctMgr [Customer-1.Production] South Mix Room North Mix Room Dry Room Prod.Manager Any addition in this direction would be appreciated.6Views0likes0CommentsHost preference also applied to the attendant
Olá! Temos vários atendentes cadastrados e surgiu a necessidade de alguns atendentes só conseguirem acessar se o acesso for consentido (supervisionado). No entanto, a aplicação das preferências de host atualmente é aplicada apenas a hosts e grupos de hosts, então não permite que participantes específicos tenham essas restrições e outros não. Seria interessante se pudéssemos definir que certos participantes ao acessar um dispositivo tivessem essa preferência de host supervisionado aplicada ao host que eles acessarão.47Views0likes0CommentsNew Contact Center Contact List - Call Forwarding limitations
I just started using the new contact center and was exploring its softphone features and was hoping that I could upgrade my operator from using a physical phone with a sidecar filled with speed dial buttons to answering and forwarding calls from the new Call Center softphone. While it looked promising, I ran into an issue with the contact list used for forwarding calls. Our salespeople all have their own personal dial plans and personal queues to allow customers to wait for their salesperson to become available if the salesperson is on the phone. When calls come in, our operator first identifies if the salesperson is in the office, out to lunch, or logged in/out of their queue indicating their availability. The operator then forwards the incoming call either directly to the person's voicemail using a speed dial 0extension# or to the salesperson's dial plan extension (not their line extension). The contact list (used for forwarding) in the new contact center appears to populate from users, lines and maybe phone DID's within the Jive system where the line is not omitted from the directory. Dial plan extensions are not populated and are not available in the new call center's contact list when trying to forward calls. When I tried to manually enter two additional contacts named Joe (voicemail) > 0ext# and Joe (Queue) > dial plan extension#, neither of these manually created contacts were available when forwarding calls within the new call center softphone system. This means that we cannot transition our operator off of her 1970's style physical phone to a more modern softphone environment using Jive/Goto products. I believe that Jive's competitors have this capability and have a more robust operator softphone experience. The operator primarily forwards calls and they need to do so quickly and shouldn't be required to memorize or reference various extension numbers. It should all be built into the system. If Jive/Goto does not improve their operator softphone experience they will likely lose the business of larger customers who rely on and use operators extensively. Until these issues are addressed we will continue to use our legacy physical phone sidecar speed dial solution because the softphone environment is still limited for operator use and forwarding purposes. I read another suggestion recently that read that the speed dial soft buttons no longer supported dial plan extensions. I haven't run into this issue yet, but if it's true and if the "new" systems being rolled out exclude this capability this will negatively impact our operator's ability to forward calls to dial plan extensions which is NOT good. Please address these issues as part of your process of improving the operator softphone experience.Solved944Views0likes1Commentexclude sub folders for folder size alerting
it would be a great feature in the alerting section, to add a rule for "folder size" but excluding sub folders. e.g. i am monitoring a folder where i upload photos to, they than get processed and moved to a sub folder. when the main folder exceeds x amount of MB that would tell if the photos get processed or not327Views0likes0CommentsComputer Time
When CMOS goes out on a remote (un-attended) PC Log Me In see it as offline and we cannot remote into it. We have to physically have someone change the battery - however - even them we cannot remote in to make configurations. We end having to send a replacement, have that one shipped back and we have to replace the battery in house and and re configure the time to current. We have hundreds of PC's unattended on our fleets. It would be great for functionality to have time sync to Log me In server. (FYI - computers on Team Viewer do not have this issue)330Views0likes0CommentsSuggested Features
Coming from a different PBX provider, GoTo seems to be missing some key features, specifically for call centers. We'd love to see the following implemented: CALLS Surveys: This already exists for chats. However, having a survey at the end of the call to rate an agent's service would be great for KPI. Call Disposition: The option to disposition a call once the customer or agent hangs up. This will assist with reporting. (i.e. the call finishes, then the agent can select what the call was about from pre-set options by an admin). Screen Recording: The agent's screen is recorded from the moment the call starts to the moment the call ends. This will assist with QAs as well as training/ CHATS Apple Business Messaging: If this integration is added, we'll be able to move all of our current live chat support to GoTo.Solved950Views0likes2CommentsLogMeIn Client credentials
We would like the option to NOT allow users to save their LogMeIn credentials in LogMeIn Client. Allowing users to save those credentials on their remote computers lets them bypass the requirement for multi-factor authentication each time the log into their work computer. Or is there another way to remove those credentials daily and force them to log back in with MFA daily? Thank you!2.6KViews0likes9CommentsAllow each user to create personalized list of groups
My company has a list of several hundred groups. Every user has access to this list with all of these groups, as we occasionally need to access any of them. Each user normally only uses a few of the groups on a regular basis. I would like to create a personal list and only include the groups I use on a normal basis (my favorite groups) and then switch to the full list when I need to access one of them on those uncommon occasions.851Views0likes1Comment